Terms & Conditions

Welcome to Lightform Pilates. We believe that Pilates is for every body and that every person deserves to feel strong and confident in their mind, body and soul. Our studio is small but intends to be an environment where everyone feels welcome and safe to explore the movement of Pilates. Below are our operating terms, guidelines and procedures that allow us to provide this space and service to the highest possible quality.

Studio etiquette

• Arrive ready to start on time.

• Turn your phone, smart watch and other electronic devices to silent.

• Socks are required to be worn for all classes - grip socks are recommended, please leave your shoes outside.

• If you are new to Pilates, please attend a mat Welcome class before booking in to any other mat or reformer classes.

• If you are recovering from surgery, injury or have mobility issues that won't allow you to participate in a structured class, please book in for a private or semi-private tailored class.

• Please book in to a class that best suits your ability.

New clients

All new clients are required to complete a Client Registration form and read the Waiver of Liability (available below).

Cancellation & refunds

We understand life happens and you may need to cancel your booking. If you cancel more than 12 hours before the class time, your booking will be returned to your account for you to use on another booking to the value of the cancelled class, if you would prefer to receive a refund, please email or call to arrange. If you cancel your booking within 12 hours of the class time, your booking will not be returned to your account or refunded. It is at the discretion of Lightform Pilates to waive this condition.

Lightform Pilates reserves the right to cancel scheduled classes and endeavors to provide attendees with as much notice as possible. In these cases, full refunds or booking retentions will be offered.